Refund & Return Policy
Last Updated: August 27, 2026
SECTION 01
Return Eligibility
Due to the nature of laboratory and research materials, product integrity, storage conditions, and chain of custody cannot be independently verified after delivery. For that reason, returned research products generally cannot be accepted back into inventory or resold. Product sales are therefore generally final except where required by law or specifically provided below.
DAMAGED, DEFECTIVE, OR INCORRECT SHIPMENTS
If an order arrives damaged, defective, or materially different from what was ordered, contact Peptide Distributions promptly after delivery. Customers may be asked to provide the order number, photographs of the product and packaging, lot or batch information where applicable, and a description of the issue.
After review, Peptide Distributions may provide an appropriate resolution, which may include replacement, store credit, refund, or another reasonable remedy.
Damaged, Defective, or Incorrect Shipments
If an order arrives damaged, defective, or materially different from what was ordered, contact Peptide Distributions promptly after delivery. Customers may be asked to provide the order number, photographs of the product and packaging, lot or batch information where applicable, and a description of the issue.
- After review, Peptide Distributions may provide an appropriate resolution, which may include replacement, store credit, refund, or another reasonable remedy.
Shipping Damage
Change-of-Mind Returns
Returns are not generally accepted solely because a purchaser changes their mind, ordered the wrong product, no longer requires the material, or intended to use the product for a purpose inconsistent with its research-use designation.
- Order Cancellations
Research Use Only
Products are supplied strictly for legitimate laboratory, analytical, educational, and research purposes. They are not intended for human or veterinary use.
- Nothing in this policy limits rights that cannot legally be waived under applicable law. For order assistance, contact Peptide Distributions using the support information listed on this website.
RESOLUTION OF APPROVED CLAIMS
Return Eligibility
The type of resolution provided will depend on the circumstances of the claim, product condition, shipping documentation, and applicable law. No resolution is automatic or guaranteed before review.
Return Process
To initiate a return, please contact our distribution support team at 1-866-PEP-1110 or email info@peptidedistributions.com with your order number and research compliance documentation. Once approved, you will receive a Return Authorization (RA) number. Pack the unopened items securely and include the RA number on the exterior of the package. Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.
Refund Processing
Upon receipt and inspection of the returned items at our distribution center, we will process your refund via the original method of payment. Please allow 5-10 business days for the credit to appear on your statement. Note that original shipping fees are non-refundable. If a research credit was applied to the initial order, the credit will be reinstated to your client account instead of a monetary refund.